FAQ

We offer free delivery within New Zealand on all orders over $59 NZD.

Use the code 'FREESHIPPING' at checkout.

Orders below $59 NZD will be charged as follows for shipping anywhere in New Zealand.

Standard non-signature $6.90

Rural $9.90

Signature $7.90

Please get in touch with us directly through our contact form to enquire about shipping overseas.

Once you have placed your order and it’s prepared for dispatch, you will receive an email with a link to track your order.

We aim to get our orders out pronto. Shipping within NZ usually takes 2-3 working days for standard delivery. Allow up to 3-5 working days for rural deliveries.

Very rarely a product will be out of stock and not show on the website, in the unlikely event this happens you will receive an email by the next working day to give you an update and ETA.

Thyme Heal have minimized plastic in products and packaging for a very long time! All our packaging is either upcycled or only biodegradable plant-based products. We believe good health means a healthy planet as well as a healthy you.